You have questions and we have answers. Please click on any of the common questions we receive to view the appropriate answer. Feel free to contact us with any other questions or comments you may have.
Each of our stores are open Monday through Friday, 7am to 7pm. Saturday schedules vary slightly by store. We are closed on Sundays.
All items brought to us will pass through four stages. Each step of the way, your clothes are inspected to ensure the quality of our work.
The process starts at the counter when you drop off your cleaning. This is the best time to let us know about any stains, damage, or to identify any other potential problems. That way we can be sure our garment experts will be able to give your clothes any extra care needed.
We identify your garments with a tag system, then sort them by type, color, and cleaning method. For instance, delicate items might best be hand-washed and line-dried. Speciality items such as leathers or furs require special care. Some garments may require some stain removal efforts before we clean them, and others may not. It all depends on each individual piece.
After your garments have been sorted and stains are pre-treated, cleaning begins. Our cleaners use the manufacturer’s instructions, industry standards, and most of all, their experience and judgement to ensure your clothes are cleaned properly.
Most items are dry cleaned, meaning they are processed without using water. Instead, other solvents are the primary cleaning force, using fluids and detergents that cuts through grease and oily stains but do not harm most fabrics. Some fabrics and stains require wet cleaning, using water-soluble detergents.
After being cleaned, your clothes head to our pressing and finishing department. Employees in the finishing department restore your clothing to its original appearance on pressing machines designed to handle the great variety of fabric types and garment designs.
Following the pressing process, all of your garments are brought back together and placed in the inspection lineup. This is where we catch things like missing buttons, stains that may need extra work, and any undesired impressions from pressing equipment. Any item that does not pass this quality control inspection is sent back for additional care before being assembled with the rest of your order and bagged.
At David’s, we strive every day to provide our customers with our quality dry cleaning and excellent customer service all while being conscious of the environment. David’s accomplishes this in many different ways:
David’s Dry Cleaners strives every day to be as green as possible, but we are always looking for suggestions of how we can do more. Please contact us if you have any great ideas to share!
On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as an abrasive, like sandpaper, causing rapid wear of fibers. Also, insects can be attracted to soils such as food, beverages, feces, perspiration, and oils from hair on the clothes and will cause further damage.
Before any garments go into cleaning, we identify them by owner, drop-off location, and ready date. We do this by attaching a color-coded tag to each garment. The tags are specially manufactured so their ink will not wash out during cleaning and stay legible throughout the process. Any additional instructions are noted by a system of “flags” attached to the ID tag.
Because not all fabrics can be processed the same way, tagging garments allows us to separate the items in one customer’s order and process them with pieces from orders belonging to different customers.
After cleaning and pressing, clothing goes to our assembly area. There, garments are sorted by pick-up location, inspected, and matched to their individual invoice. Once your items are reunited, we package the completed order and return it to the location where it was dropped off.
Work with the David’s Customer Service Representative and let them be an advocate for what you need and what you expect. Give us as much information as you can. Tell us if there are any particular stains, loose ornamentation, missing buttons, etc. All of this information is important in helping us give you the best possible results.
Several things can happen that may prevent us from being able to entirely remove a stain. Stains become increasingly immovable over time—so please bring stained garments in as soon as you can.
We will work on a stain to the best of our ability. However, we don't want to ruin the integrity of the fabric or the dye of the garment in the process; and more aggressive stain removers can increase the risk of damaging your clothes.
We will always stop working on a stain before it causes more damage to the item.
Our turnaround is typically two days. For example, if you bring in clothes on Monday, they will be ready Wednesday after 5:00 pm. However, if you need your items cleaned faster, we will happily accommodate you. Next-day service is available at no additional charge. There is a special handling fee for same day and Saturday service. Items for these services must be dropped off by 10:00 AM. Saturday service is only available through our Downtown location.
We’re happy to try! However, we are not able to promise complete removal of stains on a short turnaround time. If your items have stains that require attention, we recommend that you allow the normal time for them to be cleaned, in case the stains need to be worked on more than once.
We are required by law to follow care labels, unless the customer understands the risks in following a procedure other than that indicated on the care label. Our first obligation is to discuss those risks with you before we do something that could potentially harm your garment. Release forms indicate that the risks of cleaning a particular garment have been explained to the client, and the client not only understands the risks, but is willing to accept them to get the garment cleaned. If you do not want to assume the burden of risk based on the warning the cleaning specialist provides, the item should not be cleaned. Although these problems are always a possibility, they rarely often occur.